Shipping FAQ's

PHTrends OFFERS CASH ON DELIVERY NATIONWIDE
This is in partnership with Lazada Philippines.
HOW MUCH IS THE SHIPPING FEE?

PHTrends Also give free shipping, We pay for it to give our buyer 100% saisfaction.


HOW LONG SHOULD I WAIT FOR MY ITEMS TO ARRIVE?

Order delivery estimate.
Cash on delivery Metro Manila
2-3 business days

Cash on delivery Non Metro Manila
3-15 business days

Please take note that our cash on delivery service is handled by a third party courrier, whether it would be Lazada, 2go, Lbc, Airspeed etc. We do not hold or control the time of the delivery once it is on transit status. If you would like to receive your order on rush basis, we also accept rush order via straight payment. Thank you ^_^
I WANT MY ITEMS FASTER THAN COD. HOW?

We also offer rush orders via LBC on straight payment basis. This is done by depositing your total balance via Palawan express, Cebuana, Western Union or any major remittance services in the Philippines. We also accept BDO deposit/transfer.

Straight Payment rush orders via LBC only takes 1-2 days after payment.

I DID NOT RECEIVE ANY CONFIRMATION WHAT SHOULD I DO?

If you successful used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.

If you still did not receive any confirmation withing 24-72 Hours, please contact us at phtrends8@gmail.com
RETURNS AND REFUNDS

We accept refunds or returns within 7 days of purchase. Please send us the receipt or order number to phtrends8@gmail.com

We will refund or replace the item if:

* Item is not physically scratched
* Item was bought from our store
* Item has factory defect

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund immediately.

MY ITEM HAS NOT ARRIVED ON THE GIVEN TIME FRAME.

There are instances where the shipping time takes more than we stated, this is because of some reasons

* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area

Always make sure to complete your Address to ensure a successful delivery.

For more questions, please email us at phtrends8@gmail.com